Technology Services (IT) has moved from Helpdesk to Incident iQ.

From this point forward for your computer and phone needs you can create a ticket by creating and Incident iQ ticket at https://sau16.incidentiq.com/.

A new ticket will be generated and assigned and you will get a response letting you know that it has been created. You can simply reply to any of the emails from Incident iQ to add information, or check status*. *

There is also a portal you can log in to located at https://sau16.incidentiq.com/ . From here you can see all of your tickets, statuses, etc. Your login is the same you would use to login to a computer.

As always, if you have an issue that needs an immediate response, please contact us at 775-8680. Someone is generally available, but leave a message if your call is not answered. Have a great school year!

Sincerely,

Tech Services Team:

John Deplanche – Systems Administrator

Steve Garvin – Systems Specialist

Derek Matheson – ALMA and Database Support Specialist, i.4.see Coordinator

Brian Perry -Technician

Dan Murphy - Technician